EXIN ITIL Questions & Answers - in .pdf
- Total Q&A: 505
- Update: Nov 08, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
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EXIN ITIL Q&A - Testing Engine
- Total Q&A: 505
- Update: Nov 08, 2026
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- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
- 1. Continual Improvement
- 2. Service Level Management
- 3. Service Desk
- 4. Incident Management
- 5. Problem Management
- 6. Service Request Management
- 7. Change Control
- Define key terms for selected practices
|
| Topic 2: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
|
| Topic 3: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system
|
| Topic 4: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain
|
| Topic 5: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
|
| Topic 6: Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of service relationships
- Describe the key concepts of creating value with services
|
| Topic 7: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles
|
EXIN ITIL Foundation (V4) Sample Questions:
Question #1
Which statement about metrics is CORRECT?
A. Process metrics can be used to measure end-to-end service performance
B. Technology metrics can be used to determine the overall health of a process
C. Process metrics can be used to measure the utilization of a supplier's network
D. Technology metrics can be used to measure component performance and availability
Question #2
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
A. Change enablement
B. Service configuration management
C. Deployment management
D. Service request management
Question #3
What is the primary focus of business capacity management?
A. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C. Review of all capacity supplier agreements and underpinning contracts with supplier management
D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Question #4
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.
A. Customer
B. Service provider
C. Supplier
D. Service consumer
Question #5
What is important for a 'continual improvement register' (CIR)?
A. Improvement ideas from many sources are kept in a single CIR
B. Improvement ideas are documented, assessed and prioritized
C. Improvement ideas that are not being actioned immediately are removed from the CIR
D. Improvement ideas are tested, funded and agreed
Solutions:
Question #1
Correct Answer: D | Question #2
Correct Answer: D | Question #3
Correct Answer: B | Question #4
Correct Answer: B | Question #5
Correct Answer: B |
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