Salesforce BA-201 Questions & Answers - in .pdf
- Total Q&A: 315
- Update: Oct 11, 2026
- Price: $59.99
- Vendor: Salesforce
- Exam Code: BA-201
- Exam Name: Salesforce Certified Business Analyst
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Salesforce BA-201 Q&A - Testing Engine
- Total Q&A: 315
- Update: Oct 11, 2026
- Price: $59.99
- Vendor: Salesforce
- Exam Code: BA-201
- Exam Name: Salesforce Certified Business Analyst
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.Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam (BA-201) |
| Exam Number: | BA-201 |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Certificate Validity Period: | 1 year (maintenance required via Salesforce Trailhead) |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 |
| Passing Score: | 62% |
| Recommended Training: | Salesforce Business Analyst Certification Guide Salesforce Trailhead Business Analyst Modules |
| Exam Registration: | Salesforce Certification Registration Official Salesforce Certification Page |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Online proctored or test center (Kryterion Webassessor) |
| Pre Condition: | No strict prerequisites, but Salesforce Administrator certification or equivalent experience is strongly recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/certification-detail |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
| Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
| Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
| User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
Salesforce Certified Business Analyst Sample Questions:
Question #1
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
A. The portal should allow for partners to access monthly sales reports.
B. The portal should allow for partners to upload monthly sales reports.
C. Partners need to submit monthly sales reports.
Question #2
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
A. Current state analysis
B. Object models
C. Use cases
Question #3
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
A. Each BA should use a shared system that has version control.
B. Each BA should use their own separate documentation.
C. Each BA should enter their business needs in a shared spreadsheet,
Question #4
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?
A. Change log
B. Statement of work
C. Sprint plan
Question #5
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
A. Share individual user stories from the NA implementation.
B. Demo the end-to-end solution from the NA implementation.
C. Review the capability model from the NA Implementation.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: B | Question #5 Correct Answer: C |
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