Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)
A) Knowledge Foundation API can only be used by an internal application.
B) Staff account profile does not have permission to access Knowledge Foundation API.
C) Staff account credentials are not correct.
D) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
E) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
2. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?
A) Make the answer status private, make the required changes, and republish it.
B) Add a conditional section within the answer with any access level.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
3. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?
A) 100
B) 1000
C) 500
D) 250
4. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)
A) Workflows
B) Web roles
C) Product and Categories
D) Console roles
E) API Roles
5. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) In the Platinum SLA modify the total incident count to 100 and save it.
C) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
D) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B,C,D | Question # 5 Answer: B |
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