Avaya 6201-1 Questions & Answers - in .pdf
- Total Q&A: 55
- Update: Aug 08, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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Avaya 6201-1 Q&A - Testing Engine
- Total Q&A: 55
- Update: Aug 08, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Avaya Aura Communication Manager | 25% | - ACD and EAS configuration
- Platform architecture and licensing
- Integration with CMS
|
| Avaya Call Management System (CMS) Fundamentals | 20% | - System administration and data collection
- Installation and configuration
- CMS architecture and components
|
| Call Routing and Vectoring | 20% | - Vector programming and VDN configuration
- Call treatment and queuing logic
- Skill levels and routing strategies
|
| Maintenance and Troubleshooting | 15% | - Backup, restore, and system health
- Diagnostic tools and log analysis
- Common implementation issues and fixes
|
| Reporting and Performance Management | 20% | - Data verification and validation
- Agent, split, and service level metrics
- Real-time and historical reporting
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A) The nightly backup was in contention far the nightly archiver for ACD3.
B) The nightly archiver for ACD3 failed to run successfully.
C) The nightly archivers far ACD1 and ACD2 have not complete yet.
D) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
2. Which two statements about CMS and CM connectivity are true? (Choose two)
A) The switch can have a direct-connect to the CMS
B) The switch and CMS can he connected through a network.
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
3. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
B) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A) /cms/install/net use and /cms/install/netboo.eri0
B) /etc/hostname. Eri0 and /etc/netmasks
C) /net/eri0 and/net/netmasks
D) /dev/eri0 and /dev/hostname.eri0
5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Write permission to the System Setup feature and write permission to UNIX.
B) Log in as root and execute the password command for that user.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
Solutions:
Question # 1
Answer: D | Question # 2
Answer: B,D | Question # 3
Answer: B | Question # 4
Answer: B | Question # 5
Answer: B |
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