Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 20% | - Prompt template creation: field generation, flex types - Prompt management and user roles - Grounding techniques and best practices - Prompt Builder usage and use cases |
| AI Agents | 35% | - Agent types: Service, Sales, Employee - Agent User security and permissions - Deterministic controls: filters and variables - Topics and actions configuration - Agent architecture and reasoning engine - Channel integration: digital experience, email, Slack |
| Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Retrievers and search types: keyword, vector, hybrid - Improving response accuracy with data grounding - Unstructured data processing: chunking, indexing |
| Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Agent API usage scenarios - Model Context Protocol (MCP) |
| Development Lifecycle | 15% | - Deployment: sandbox to production - Version control and maintenance - Testing agents in Testing Center - Monitoring, adoption and optimization |
Salesforce Certified Agentforce Specialist Sample Questions:
1. In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?
A) Temperature, Frequency Penalty, Output Tokens
B) Temperature, Top-k sampling, Presence Penalty
C) Temperature, Frequency Penalty, Presence Penalty
2. Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?
A) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
B) Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.
C) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.
3. Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates. Which approach should the Agentforce Specialist implement?
A) Use the default retriever which automatically accounts for regency ranking.
B) Apply semantic embeddings with default metadata filters to achieve the desired result
C) Build a custom retriever in Einstein Studio with product line filters and regency ranking.
4. Universal Containers (UC) wants to ensure its compliance team can retrieve exact matches of policy clause numbers from a structured legal document library. Which search type should UC implement?
A) Use hybrid search to blend keyword and semantic recall.
B) Use keyword search for exact term matching on structured fields like clause numbers.
C) Use semantic search to interpret synonyms of clauses dynamically.
5. Which design choice MOST reduces the risk of hallucinations?
A) Larger prompts
B) Strong grounding in Salesforce data
C) Open-ended instructions
D) Higher temperature settings
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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