Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.
Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.
Service Mapping Pattern Design
- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
- Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
- Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
Service Mapping Configuration 20%
- Groups, Technical Services, Service creation)
- Credentials, Service Maps, Schedules, Service
- Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
- Service Configuration (i.e. Entry points, CI Types,
- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
Discovery Configuration
- Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
- Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
Event Management
- Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
- Alerts (i.e. Task Templates, Alert Rules, CI Binding)
Configuration Management Database
- CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
Service Mapping Engagement Readiness
- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
- Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
How to Prepare For Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Preparation Guide for Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Introduction
ServiceNow is a Santa Clara-based American software company that provides and administers this CIS-SM exam test. Based in California, ServiceNow provides a cloud computing platform to help businesses handle automated workflows for business operations and has been recognized for creativity as well. ServiceNow, founded by Fred Luddy in 2004, is listed on the New York Stock Exchange and is a member of the Russell 1000 and S&P 500 Index.
ServiceNow offers digital workflows that produce excellent experiences and unlock value. ServiceNow believes in technology's ability to decrease the uncertainty of our jobs and make people work better. In new digital workflows, they transform old manual ways of working. They deliver an expansive portfolio of IT, HR, Customer Support, and other divisions that cover the Now Platform training offerings. They will teach you how to work quickly and optimize your use, whether you are just getting started or ready to extend your skills and knowledge of ServiceNow.
Demand for specialists at ServiceNow is rising rapidly. Certification by ServiceNow gives participants the information and trust to take full advantage of the ServiceNow program. Attendees learn to configure, customize, and build with real-world examples and a hands-on approach in the training and certification programs.
ServiceNow Qualification tests in a proctored environment are computer-based, multiple-choice exams delivered by ServiceNow training partner Kryterion. Also available as online proctoring. This document explains the exam in detail with all the topics included and helping preparatory material. The exam difficulty is also discussed with methods of overcoming that difficulty by studying the CIS-SM exam dumps.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery Configuration and Integration | 15% | - Credentials and access management - Discovery setup and configuration - Integration with Discovery application - MID Server deployment and management |
| Topic 2: CMDB Management and Data Integrity | 15% | - CMDB health and validation - Maintaining CI relationships and dependencies - Data quality and reconciliation - CMDB data model and CSDM compliance |
| Topic 3: Service Mapping Configuration | 20% | - Service map creation and configuration - Service mapping architecture and components - Defining business and technical services - Entry points and service dependency mapping |
| Topic 4: Implementation and Operational Readiness | 10% | - Operational processes and KPIs - Performance and scalability - Implementation planning and scoping - Security and access control |
| Topic 5: Event Management Integration | 10% | - Integration architecture and requirements - Event Management configuration for Service Mapping - Event correlation and service impact analysis |
| Topic 6: Pattern Design and Troubleshooting | 30% | - Pattern best practices and optimization - Pattern fundamentals and architecture - Creating and modifying discovery patterns - Pattern testing, validation and troubleshooting |
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