Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules - Configure navigation, menus, and site structure |
| Topic 2: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement search functionality and content tagging - Configure email and notification templates - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality |
| Topic 3: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges |
| Topic 4: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Implement error handling and logging |
| Topic 5: Change Management and Training | 13% | - Define support processes and escalation paths - Create training materials and end-user guides - Develop user adoption strategy and documentation - Plan and execute change management activities |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
A) Queues cannot be assigned as owners of records created by guest users.
B) Default owner does not need Read/Write access to view the records created byguest users.
C) Setting the default owner for records created by guests is an option in Experience Cloud sites.
D) When possible, oneshould create and assign queues as owners of records created by quest users.
E) Any active user in an org can be assigned as the default owner of records created by guest users.
2. Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?
A) Lead Selector
B) Lead Inbox
C) Lead Distribution
D) Lead Flow
3. Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
A) SDLC (Software Developer Life Cycle) for Experiences
B) Lightning Bolt solutions
C) Community Connect
D) Digital Experience framework
4. Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
A) Edit the applicable user profile
B) Create a permission Set
C) Select the profile for a given experience
D) Select a permission pot for a given experience
5. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
A) Ensure that the Contact field is empty in the registration section.
B) Ensure that the Account field is empty in the registration section.
C) Contact Salesforce Customer Support to enable Communities Self Registration Controller.
D) Contact Sales customer Support to enable Person Accounts.
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: B,D |
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