EXIN EX0-101 Questions & Answers - in .pdf
- Total Q&A: 80
- Update: May 26, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
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EXIN EX0-101 Q&A - Testing Engine
- Total Q&A: 80
- Update: May 26, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To provide good-quality knowledge and information about services
C) To plan the resources required to manage a release
D) To design and develop capabilities for service management
2. What is the BEST description of an operational level agreement (OLA)?
A) A document that describes to a customer how services will be operated on a day-to-day basis
B) An agreement between the service provider and an external organization
C) An agreement between the service provider and another part of the same organization
D) A document that describes business services to operational staff
3. Which one of the following is an objective of service transition?
A) To ensure that service changes create the expected business value
B) To minimize the impact of service outages on day-to-day business activities
C) To negotiate service levels for new services
D) To plan and manage entries in the service catalogue
4. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
A) 2 and 4 only
B) 3 and 4 only
C) 1, 2 and 3 only
D) All of the above
5. What is the name of the group that should review changes that must be implemented faster than the normal change process?
A) Urgent change board
B) Emergency change advisory board
C) Urgent change authority
D) Technical management
Solutions:
Question # 1
Answer: D | Question # 2
Answer: C | Question # 3
Answer: A | Question # 4
Answer: C | Question # 5
Answer: B |
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