Genesys GCP-GC-IMP Questions & Answers - in .pdf
- Total Q&A: 52
- Update: Sep 04, 2026
- Price: $59.99
- Vendor: Genesys
- Exam Code: GCP-GC-IMP
- Exam Name: Genesys Cloud Certified Professional - Implementation
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Genesys GCP-GC-IMP Q&A - Testing Engine
- Total Q&A: 52
- Update: Sep 04, 2026
- Price: $59.99
- Vendor: Genesys
- Exam Code: GCP-GC-IMP
- Exam Name: Genesys Cloud Certified Professional - Implementation
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices
- Platform components and services
- Telephony and networking fundamentals
|
| Topic 2: Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies
- Queue configuration and management
- Architect flow design and deployment
|
| Topic 3: Account, User, and Security Configuration | 20% | - Organization and account setup
- Authentication, security policies, and compliance
- User creation, roles, permissions, and groups
|
| Topic 4: Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures
- Pre-go-live testing and validation
- Monitoring, logging, and diagnostics
|
| Topic 5: Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control
- API usage, data actions, and third-party integrations
- Omnichannel configuration (voice, chat, email, messaging)
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
You can add more than one outbound route to the contact center.
A. False
B. True
Question 2
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
A. Genesys Cloud 3
B. Genesys Cloud 2
C. Genesys Cloud 4
D. Genesys Cloud 1
Question 3
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A. Chat Icon
B. Documents
C. Admin
D. Activity
Question 4
You must work closely with before completing configurations for external SIP trunks.
A. Your designated contact
B. The Resource Center
C. Your carrier
D. Genesys
Question 5
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
A. TCP
B. SIP
C. The default protocol
D. UDP
E. TLS
Solutions:
Question 1
Answer: B | Question 2
Answer: A | Question 3
Answer: B | Question 4
Answer: C | Question 5
Answer: A,D,E |
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