EXIN ISO20KF Questions & Answers - in .pdf
- Total Q&A: 116
- Update: Aug 14, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: ISO20KF
- Exam Name: ISO / IEC 20000 Foundation
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EXIN ISO20KF Q&A - Testing Engine
- Total Q&A: 116
- Update: Aug 14, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: ISO20KF
- Exam Name: ISO / IEC 20000 Foundation
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EXIN ISO20KF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Control Processes | 10% | - Change management
- Configuration and release control
|
| Topic 2: Service Delivery Processes | 5% | - Service level management, reporting, continuity, availability
- Capacity, information security, and financial management
|
| Topic 3: Introduction to IT Service Management | 35% | - PDCA cycle and continual improvement principles
- Core concepts of ITSM, services, customers, suppliers
- Purpose, benefits, and scope of ISO/IEC 20000
|
| Topic 4: The Service Management System (SMS) | 35% | - Support, operation, performance evaluation, and improvement
- Structure and requirements of ISO/IEC 20000-1:2018
- Organizational context, leadership, and planning
|
| Topic 5: Resolution Processes | 5% | - Incident management and service request management
- Problem management
|
| Topic 6: Service Design and Transition | 5% | - Objectives and key activities
|
| Topic 7: Relationship Processes | 5% | - Supplier management
- Business relationship management
|
EXIN ISO / IEC 20000 Foundation Sample Questions:
1. What should planning for a new or changed service consider?
A) Known Errors to file systems
B) the existing service levels
C) a complete review of all recent security breaches
D) verification that the appropriate level of testing is completed
2. Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
A) the number of previously reported Incidents for the particular Configuration Item (CI)
B) the available skills
C) the effort/cost to provide the method of resolution
D) the competing requirements for resources
3. How should the Deming cycle be used?
A) as a model for continual improvement
B) as a model for customer orientation
C) as a model to calculate the costs of service improvement
D) as a model to be used during the design phase of the service
4. The success and failure of Releases shall be measured. What is included in these measurements?
A) the Release dates
B) the Incidents related to a Release in the period following a Release
C) the Request for Change (RFC)
D) the frequency and types of Releases
5. Which processes should the Plan, Do, Check, Act methodology be applied to?
A) the Planning & Implementing Service Management process
B) all of the processes in scope of ISO/IEC 20000
C) the Requirements for a Management System process
D) those that support business critical services
Solutions:
Question # 1
Answer: B | Question # 2
Answer: A | Question # 3
Answer: A | Question # 4
Answer: B | Question # 5
Answer: B |
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