EXIN ITIL-F Questions & Answers - in .pdf
- Total Q&A: 325
- Update: Aug 02, 2026
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- Vendor: EXIN
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
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- Total Q&A: 325
- Update: Aug 02, 2026
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- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
| Technology and Architecture Supporting IT Service Management | - How technology facilitates ITIL practices
- Overview of tools and technologies
|
| Service Management as a Practice | - Definition of service management
- Key concepts and terminology
|
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management
- Key ITIL processes and their purpose
|
| The ITIL Service Lifecycle / Value System | - Service value system and components
- Service lifecycle stages or value chain activities
|
| Generic Concepts and Definitions | - Common ITIL definitions
- Models and principles used in ITIL
|
EXIN ITIL Foundation Sample Questions:
1. Which of the following is NOT a valid objective of problem management?
A) To eliminate recurring incidents
B) To restore service to a user
C) To prevent problems and their resultant Incidents
D) To manage problems throughout their lifecycle
2. Which of the following BEST describes a service level agreement (SLA.?
A) The key service targets and responsibilities of both parties that are used to hold each party accountable when disputes arise
B) A partnership developed between the IT service provider and the customer, so that a mutually beneficial agreement is reached
C) An agreement between an IT service provider and another part of the same organization that assists with the provision of services
D) A written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties
3. Which statement should NOT be part of the value proposition for Service Design?
A) Better balance of technical skills to support live services
B) Reduced total cost of ownership
C) Improved quality of service
D) Improved Service alignment with business goals
4. Which of the following BEST describes a problem?
A) An issue reported by a user
B) The cause of one or more incidents
C) A serious incident which has a critical impact to the business
D) The cause of two or more incidents
5. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be the same for all services
C) Service reporting intervals must be defined and agreed with the customers
D) Reports should be produced weekly
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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