Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Program and Service Management | - Program Lifecycle Management
|
| Topic 2: Reporting, Analytics, and Integration | - Integration Concepts
|
| Topic 3: Case Management and Service Delivery | - Service and Case Tracking
|
| Topic 4: Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Topic 5: Fundraising and Engagement | - Donor Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Question 1
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
A. Associate an epic to each story.
B. Assign a priority to each story.
C. Align each story to the implementation vision.
D. Include configuration instructions on each story.
Question 2
The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments. How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?
A. Payments = Recurring Donations with Opportunities; Applications = Deliverables; Reporting deadlines
= Deliverables; Actions = Activities
B. Payments = Opportunities with Payments; Applications = Deliverables; Reporting deadlines = Deliverables; Actions = Activities
C. Payments = Opportunities with Payments; Applications = Activities; Reporting deadlines = Activities
Question 3
The admin at a nonprofit is implementing Salesforce Shield in its org to enable field platform encryption.
What are three NPSP considerations when implementing Shield Platform Encryption? (Choose 3)
A. If the Role Name field is encrypted on the NPSP Partial Soft Credit object, the nightly Soft Credit rollups fail.
B. NPSP Data Import is unable to perform Custom Unique Id matching on Accounts and Contacts with an encrypted field.
C. The NPSP Data Import object supports encryption of all fields in the import batch.
D. The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted.
E. Fields on the NPSP Address object can be encrypted, but encryption is unavailable for address fields on the Account and Contact object.
Question 4
A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.
What should the consultant do to ensure the data load is successful?
A. Temporarily disable TDTM Trigger Handlers.
B. Create an Apex Test Class.
C. Disable Data Validation Rules.
D. Deploy a Custom Apex Class with TDTM.
Question 5
A nonprofit is migrating from a legacy donor management database. The database has donor contact information, donation history, and payment information. How should the consultant load the data from the database using a single file to create the related records?
A. Data Import Wizard
B. NPSP Data Importer
C. Workbench
D. Data Loader
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: B | Question 3 Answer: A,B,D | Question 4 Answer: A | Question 5 Answer: B |
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