Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance and Service Monitoring | - Performance monitoring
|
| Topic 2: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 3: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 4: Operational Procedures and Best Practices | - Operational standards
|
| Topic 5: Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. What are the defined Gates in the NSN Sales Work Flow?
A) 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
B) 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
C) 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.
D) 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
2. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?
A) Define the response plan for the new Risk and apply it.
B) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
C) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
D) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
3. Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?
A) People that have managed outsourced service deliveries for 5 years or more.
B) People who can communicate effectively and convincingly.
C) People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
D) People that are expert in the Operations Model and it's workings.
4. Which statements correctly describes Third Party Management?
A) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
B) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
5. What key action would you take to empower the (G)NOC Shift Leaders?
A) Ensure they have the best knowhow to understand and manage all the possible technical problems.
B) Ensure they have an up-to-date escalation process that provides management and technical support 24x7.
C) Ensure they have the best skill to be (G)NOC Shift Leaders. Create a test to measure periodically their skills.
D) Ensure they have an up-to-date list of the expert people to contact in case technical support is needed.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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