Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Topic 2: Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Topic 3: Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Topic 4: Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
| Topic 5: Policies and Settings | 22% | - Analytics and dashboard usage - Identity and access management - Security and compliance configurations - Slack Connect and app approval settings |
| Topic 6: Learning and Enablement | 18% | - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources |
Salesforce Certified Slack Consultant Sample Questions:
1. After a grid migration, what is one data point that remains at the workspace level?
A) User groups
B) Files
C) Custom emojis
D) Custom profile fields
2. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
A) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
3. According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?
A) Quarterly
B) Annually
C) Monthly
D) Ad hoc
4. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?
A) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
B) Do not allow threading in any announcement channels.
C) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
D) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
5. Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?
A) Create and share a one-hour Video Summary.
B) Offer an additional Slack User Essentials Class.
C) Create a #slack-tips channel to share tips.
D) Create an internal Champions Network.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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