Avaya 74970X Questions & Answers - in .pdf
- Vendor: Avaya
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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- Vendor: Avaya
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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.Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-68 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Avaya Oceana Core | 30% | - Breeze, ACM, AAEP and licensing issues - Monitor Portal and diagnostics - Log analysis and tracing tools |
| Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools |
| Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
Avaya Oceana® Solution Support Sample Questions:
1. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?
A) Deny New Service State
B) Active New Service State
C) Accept New Service State
D) Block New Service State
2. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
A) UAC, Email Snap-In and Omnichannel DB
B) UCM Spaces, UAC, and Agent Workspaces
C) UAC, Agent Workspaces and Omnichannel
D) UAC and Omnichannel DB
3. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
A) By default all the errors are highlighted in Kibana.
B) Set the login level to FINE to see error messages.
C) Under Filters, choose the level, and then select Add Filter Error.
D) Add a custom filter type error, and then add this filter in selection criteria.
4. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
A) CustomerControllerService
B) AgentControllerService
C) WAlMRestService
D) ORCRestService
5. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)
A) Messaging Service
B) Work Assignment
C) Unified Collaboration Model
D) Context Store
E) ORC Rest Service
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D,E |
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