ServiceNow CIS-HR Questions & Answers - in .pdf
- Total Q&A: 130
- Update: Oct 18, 2026
- Price: $49.99
- Vendor: ServiceNow
- Exam Code: CIS-HR
- Exam Name: Certified Implementation Specialist-Human Resources
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ServiceNow CIS-HR Q&A - Testing Engine
- Total Q&A: 130
- Update: Oct 18, 2026
- Price: $49.99
- Vendor: ServiceNow
- Exam Code: CIS-HR
- Exam Name: Certified Implementation Specialist-Human Resources
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.ServiceNow CIS-HR Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) Mainline Exam |
| Exam Number: | CIS-HR |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Real Exam Qty: | 60 |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Other ServiceNow CIS certifications |
| Exam Price: | $450 USD |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | ServiceNow HR Service Delivery Implementation Training CIS-HR Official Exam Blueprint |
| Exam Registration: | Pearson VUE Exam Scheduling ServiceNow Certification Registration |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification; 3–6 months of experience working with ServiceNow HR applications; familiarity with HR service delivery concepts |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-human-resources-mainline?id=kb_article_view&sys_kb_id=7e9f7843933bba98f2d9bc686cba1010 |
CIS-SM Certification Experience & Skills
The CIS-SM certification experience and skills you acquire relate directly to the specific tasks you will perform as a ServiceNow consultant. The experience you will acquire builds on your existing professional experience as an industry expert in service management.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
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Knowledge and knowledge direction are two different categories that relate to the same capabilities. The knowledge category involves your technical skills, while the knowledge direction category reflects your ability to gain new or improve existing knowledge. This mix of knowledge and direction ensures that you will have the know-how to manage change within your company and prepare for changes in your own skillsets.
The CIS-HR Certification provides an opportunity for you to understand and follow the technological developments of the software service management industry. It offers prospective certification candidates an opportunity to explore both individual and team skills needed to successfully participate in their chosen industry. The CIS-HR Certification is designed to meet the needs of those who are interested in learning about the emerging applications, technologies, trends, and concepts that are shaping today's technology arena.
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core HR Applications & Employee Center | 30% | - Users, groups, skills, and roles configuration - Employee Center branding and customization - HR services, catalog items, and record producers - Assignment rules setup |
| Topic 2: Security & Data Protection | 20% | - Role-based and contextual security - Platform security fundamentals - HR data protection and access control - Delegated Developer role usage |
| Topic 3: HR System Architecture | 30% | - ServiceNow HR plugins - HR table structure - Application scoping |
| Topic 4: HR Journeys & Lifecycle Events | 20% | - Activity sets, trigger conditions, and activities - Audience definition and field mappings - Lifecycle Event structure and components - Journey configuration and management |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
Question #1
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
A. This ensures that confidential HR data is only accessible to users with an HR role.
B. It is not necessary because the system Admin always has access to all HR data.
C. The HR Admin role should remain a part of the system Admin role.
D. This ensures that HR has control over further HR configurations.
Question #2
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
A. Dashboards
B. Gauges
C. Properties
D. Forms
E. Lists
F. Overviews
Question #3
What determines when the HR Chat queue is available?
A. Schedule field on the HR Profile
B. Schedule field on the User record
C. HR Chat is always available
D. Schedule field on the Queues record
Question #4
What is the purpose of the [sys_ui_message] table?
A. To store employee message responses and their translations
B. To store held labels and their translations
C. To store message notifications
D. To store messages and their translations
Question #5
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
A. A Scheduled Job is needed to initiate the LE process
B. An Event is needed to initiate the LE process
C. An HR Service is needed to initiate the LE process
D. None. The LE will automatically trigger based on its configuration
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: C,D,E | Question #3 Correct Answer: D | Question #4 Correct Answer: D | Question #5 Correct Answer: B |
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