The Beryl Institute CPXP Questions & Answers - in .pdf
- Vendor: The Beryl Institute
- Exam Code: CPXP
- Exam Name: Certified Patient Experience Professional
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- Vendor: The Beryl Institute
- Exam Code: CPXP
- Exam Name: Certified Patient Experience Professional
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.The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which should be the FIRST step in implementing a bedside shift report as a new process?
A) Establishing with staff why they need to change their current practice
B) Providing education to staff about how to do shift report at the bedside
C) Having nurses commit in writing that reports will occur at the bedside
D) Mandating the expectation that shift report must occur at the bedside every time
2. Which approach is MOST consistent with Design and Innovation when improving the discharge experience?
A) Standardizing discharge instructions without any patient or family input
B) Focusing primarily on reducing printing costs for discharge materials
C) Mapping the discharge process with staff only and implementing one-time changes
D) Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results
3. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?
A) Lean
B) Process mapping
C) SWOT analysis
D) Pareto principle
4. Which practice BEST suggests an organization ' s commitment to providing care that is patient- and family- centered?
A) Extending visitation hours for critically ill patients
B) Preserving patient confidentiality with a code word
C) Ensuring employee participation on patient experience quality committees
D) Addressing the patient ' s definition of family
5. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?
A) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
B) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
C) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
D) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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