Microsoft MB-230 Questions & Answers - in .pdf
- Total Q&A: 373
- Update: Jul 31, 2026
- Price: $59.99
- Vendor: Microsoft
- Exam Code: MB-230
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
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Microsoft MB-230 Q&A - Testing Engine
- Total Q&A: 373
- Update: Jul 31, 2026
- Price: $59.99
- Vendor: Microsoft
- Exam Code: MB-230
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
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.Microsoft MB-230 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD (may vary by country/region) |
| Available Languages: | English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazil), Italian |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Passing Score: | 700/1000 |
| Exam Format: | Multiple choice, Case studies, Drag and drop, Best answer, Active screen / scenario-based questions |
| Exam Duration: | 120 minutes |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Recommended Training: | Microsoft Learn MB-230 Learning Path Instructor-led training (Microsoft Dynamics 365 Customer Service) |
| Exam Registration: | Microsoft Certification Exam Registration (Pearson VUE) MB-230 Exam Details Page |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
Skills Measured in MB-230 Exam
The Microsoft Dynamics 365 Customer Service certification exam tests one’s knowledge of customer service. Thus, the candidates should have in-depth knowledge of the industry terminology, standards, customer service operations. They should have solid skills to meet user needs by working with Dynamics 365 customer service. To add more, they should a deep comprehension of knowledge management, SLAs, Power Virtual Agents, Customer Service Insights, as well as Omnichannel for Customer Service.
Microsoft MB-230: Positions and Salary
To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Manage cases and knowledge | - Knowledge management
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
| Implement omnichannel for customer service | - Omnichannel setup
|
| Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
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