SHRM SHRM-SCP Exam Overview:

SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process.
Additionally, the employee points out that newer employees rarely win the award, which lowers their morale.
New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.
The employee who submitted the complaint asks the HR director to provide more opportunities for new employees to be recognized. Which action should the HR manager take?

A) Require each years group of nominees to include at least one new employee
B) Announce the names of new employees at the end-of-year meeting.
C) Suggest managers give new employees more informal recognition which will increase the performance.
D) Send an email to new employees each year thanking them for their contributions.

2. How would you advise the supervisor to handle this problem employee?

A) The supervisor should focus on the medical condition and refer the employee to human resources to discuss an accommodation or possible Family and Medical Leave Act (FMLA) leave.
B) The supervisor should have a direct conversation with the employee focused on his/her performance and attendance. Going forward, the supervisor should begin documenting each instance of bad behavior.
C) The supervisor should focus on supporting the other team members. Thank them for picking up the slack, and let them know they can stop by any time to discuss concerns.
D) The supervisor should send an email to him/her summarizing the disrespectful behavior and specific attendance issues. This would serve as valuable documentation later if needed.

3. What are the four primary levels of organizational goals?

A) Mission, strategic, tactical, and operational
B) Marketing, sales, quality, and market share
C) Financial, social, internal, and external
D) Strengths, weaknesses, opportunities, and threats

4. The executive leadership team at a global IT company with over 300,000 employees in 140 countries decides they want more information about the state of the talent at the organization. They are concerned that they do not have enough insight about the talent pool across the organization. This has prevented HR from identifying and planning for retention risks and has caused delays in filling critical positions. Additionally, leaders across the organization lack an effective way to identify the best staff for their teams and must rely on recommendations from others. The VP of HR is asked to identify a talent management software solution and oversee its companywide implementation.
Which action should the VP of HR take first to identify a talent management software solution?

A) Contact colleagues at similar organizations to ask which software solution they use.
B) Conduct a needs analysis to understand the requirements needed to address the current risks.
C) Determine the budget available for the purchase and implementation of the software system.
D) Ask the IT department for information related to the technological constraints of the organization.

5. What should the HR manager do when he becomes aware of this practice?

A) Because the hotel front of the manager is aware and approves of the practice, HR does notneed to act.
B) The HR manager should talk to the front desk receptionists to find out how common thepractice is.
C) The HR manager should make the hotel front of the manager aware that the practice isproblematic and needs to be addressed.
D) HR should recommend eliminating the voucher program to prevent misuse.

Solutions: