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Microsoft MS-220 Questions & Answers - in .pdf

MS-220 pdf
  • Total Q&A: 107
  • Update: Jul 31, 2026
  • Price: $59.99
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  • Vendor: Microsoft
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
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Printable Microsoft MS-220 PDF Format.
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Complete Microsoft Recommended Syllabus.
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Exact Microsoft MS-220 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.

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Microsoft MS-220 Q&A - Testing Engine

MS-220 Study Guide
  • Total Q&A: 107
  • Update: Jul 31, 2026
  • Price: $59.99
Testing Engine
  • Vendor: Microsoft
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
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Read Our Microsoft MS-220 Exam Guide That Will Help You Pass in First Try

With exam prep material that potential test takers can read to understand and prepare for the exam Microsoft supports the Microsoft SMB Enterprise Certification program to certify IT Professionals who successfully demonstrate the knowledge and skills required to support a Microsoft Small Business Server. The Microsoft certification program offers several qualifiers and specializations under it. One of the supporting specializations is an MS-220 certification i.e., Microsoft Exchange Online Troubleshooting. To gain this certification, an individual needs to complete some coursework, exams, hands-on activities, and attend discussions and seminars.

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Microsoft MS-220 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Troubleshooting Microsoft Exchange Online
Exam Number:MS-220
Exam Price:USD 165
Certificate Validity Period:1 year (Microsoft role-based certification renewal policy)
Passing Score:700/1000
Available Languages:English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazilian)
Real Exam Qty:40-60
Exam Format:Multiple choice, Case study, Scenario-based questions, Multiple response
Exam Duration:120 minutes
Related Certifications:Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Sample Questions:Microsoft MS-220 Sample Questions
Exam Way:Online proctored or authorized Pearson VUE test center
Pre Condition:No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220

Briefly explain the importance of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is the first step to becoming a Microsoft Certified Solutions Expert (MCSE) for Networking with a specialization in Communication.

The Microsoft MS-220 exam tests your knowledge of the following topics:

Plan and configure cloud services, including authentication options; file storage, and document collaboration services; messaging services; mobility and remote access; hybrid connectivity; and web apps. Microsoft MS-220 exam dumps are the best way to pass your exam.

Design, implement, and manage an advanced network using Windows Server 2016 technologies such as IPv4, IPv6, and DNS by using System Center 2016 Virtual Machine Manager (VMM) and Hyper-V.

Design an identity infrastructure by using Active Directory Federation Services (ADFS) 2.0 on Windows Server 2016, Azure AD Premium P1/P2, or Office 365.

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What is the exam cost of the Microsoft MS-220 Exam

The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam

  • The passing score: 700

  • Languages: English

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Move request analysis
  • 2. Data Consistency Score issues
  • 3. Migration endpoint creation issues
  • 4. Slow migrations
  • 5. Public folder migration issues
  • 6. Failed migrations
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Hybrid Configuration Wizard issues
  • 3. Free/busy sharing issues
  • 4. Remote recipient synchronization issues
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Hybrid public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention tags and actions
  • 3. MRM diagnostics and message properties
  • 4. Retention policy application issues
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption-related mail flow rules
  • 2. S/MIME troubleshooting
  • 3. Protected message handling
  • 4. External recipient access issues
  • 5. Encryption and decryption issues
- Troubleshoot Compliance Issues
  • 1. eDiscovery permissions and actions
  • 2. Mailbox holds and recoverable items
  • 3. Search and purge email messages
  • 4. Retention policies
Troubleshoot Mail Client Issues20-25%- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Modern authentication issues
  • 3. Client access rules
  • 4. Outlook connectivity problems
- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Delegation issues
  • 3. Calendar permissions
- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. Mobile synchronization logs
  • 3. ABQ list analysis
  • 4. ActiveSync connectivity
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot quarantined messages
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Review and interpret message trace results
  • 3. Troubleshoot delivery delays
  • 4. Troubleshoot send and receive issues
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot SMTP relay issues
  • 3. Troubleshoot SMTP certificate issues
  • 4. Troubleshoot DNS-related issues
  • 5. Troubleshoot hybrid mail flow
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MS-220 Related Exams
MS-500-JPN - Microsoft 365 Security Administration (MS-500日本語版)
MS-900 - Microsoft 365 Fundamentals
MS-101-KR - Microsoft 365 Mobility and Security (MS-101 Korean Version)
MS-101J - Microsoft 365 Mobility and Security (MS-101日本語版)
MS-100-KR - Microsoft 365 Identity and Services (MS-100 Korean Version)
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