Peoplecert ITILFNDv5 Questions & Answers - in .pdf
- Total Q&A: 143
- Update: Jun 18, 2026
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- Vendor: Peoplecert
- Exam Code: ITILFNDv5
- Exam Name: ITIL Foundation (Version 5)
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Peoplecert ITILFNDv5 Q&A - Testing Engine
- Total Q&A: 143
- Update: Jun 18, 2026
- Price: $59.99
- Vendor: Peoplecert
- Exam Code: ITILFNDv5
- Exam Name: ITIL Foundation (Version 5)
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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which of the following BEST describes an outcome in a service relationship?
A) A software product provided to the consumer by the service provider
B) A result achieved by a stakeholder through the use of at least one output
C) A specific task completed by the service provider as part of service delivery
D) A tangible or intangible deliverable created during a service activity
2. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?
A) Ensuring employees always follow processes without question
B) Achieving stronger overall risk control
C) Delivering outcomes more quickly and consistently
D) Creating unnecessary complexity
3. What is a product prototype?
A) The process of releasing new or updated products to users
B) A request that triggers an agreed service action
C) An initial version of a product demonstrating its basic form and functionality
D) A finalized product specification approved for development
4. What is a problem?
A) An unplanned service interruption
B) An incident that impacts critical services
C) A service access request from users
D) Root cause of one or more incidents
5. Which ITIL concept includes governance, practices, and continual improvement?
A) The 'value streams and processes' dimension
B) The ITIL Value System
C) The 'focus on value' ITIL Guiding Principle
D) The 'deliver' and 'support' value chain activities
Solutions:
Question # 1
Answer: B | Question # 2
Answer: D | Question # 3
Answer: C | Question # 4
Answer: D | Question # 5
Answer: B |
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